Frequently Asked Questions
Everything you need to know about getting started with TruckSpy.
Getting Started
How does TruckSpy work?
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Connect your ELD account and we automatically pull GPS, fuel, and HOS data. Reports generate instantly — IVMRs, IFTA returns, state mileage, and more are ready the moment your data flows in.
How long does setup take?
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Most fleets are up and running the same day. There is no hardware to install — just connect your ELD account and data begins flowing within hours.
What ELD systems do you support?
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We integrate with Omnitracs, Motive, Samsara, Lytx, PeopleNet, and 30+ other ELD and telematics providers. If your provider isn’t listed, let us know and we’ll work on adding it.
Do my drivers need to do anything differently?
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No. TruckSpy works silently in the background. Your drivers continue using their ELD as normal — there is nothing new to learn and no extra steps in their workflow.
Compliance
How are IVMRs generated?
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IVMRs are generated automatically from your ELD GPS data. They are accurate to the mile and updated daily, so your reports are always current and audit-ready.
Can TruckSpy file my IFTA return?
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We generate the complete IFTA return with all jurisdiction breakdowns, fuel tax calculations, and mileage summaries. You review the return and file it — the hard work is done for you.
What if I get audited?
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We provide unlimited audit support. Our reports are audit-ready with full data trails that document every mile driven and every fuel purchase, giving auditors exactly what they need.
Do you handle IRP reporting?
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Yes. State mileage breakdowns for IRP registration renewals are included with your account. The data is pulled automatically from your ELD, so there is nothing extra to track.
Pricing & Billing
How much does TruckSpy cost?
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$12 per truck per month with a $50 account minimum. Every new account starts with a 30-day free trial so you can experience the platform before you pay.
Are there any setup fees?
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No setup fees, no contracts, and no hidden charges. The price you see is the price you pay.
Can I cancel anytime?
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Yes. TruckSpy is month-to-month billing. You can cancel whenever you want with no penalties or cancellation fees.
What if I don’t see the savings I’m expecting?
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Your first 30 days are completely free — no credit card required. If TruckSpy isn’t saving you meaningful time and surfacing revenue opportunities during that trial, you can walk away at zero cost. We’re confident in what the product does, which is why we offer a full month to prove it.
Can I export my data if I cancel?
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Yes. Your historical reports and data are always available for export. If you cancel, we provide a 30-day window to download everything in standard formats. Your compliance records belong to you — we just make them easier to manage.
What’s the minimum fleet size?
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The $50/month account minimum means TruckSpy makes sense for fleets of 4–5 trucks and up. That said, even single-truck contractors benefit from automated IVMR and IFTA — the compliance time savings alone pay for it within the first month.
Safety & Analytics
How does the dash cam AI work?
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Our AI reviews dash cam events automatically, identifies risky driving behaviors, and prepares coaching notes for each incident. It saves hours of manual video review every week.
What kind of reports can I build?
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You can build custom dashboards for route profitability, fuel analysis, driver performance, detention time, utilization, and more. Dashboards update in real-time so your data is always current.
Can I track my trucks in real-time?
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Yes. Our map shows all vehicles in real-time with weather, traffic, speed limits, and geofences overlaid. You can also replay historical movement to analyze routes and driver performance.
Still have questions?
Our team is happy to walk you through a personalized demo.